Terms and Conditions of Use

1. Acceptance of Terms

By accessing and using the website stefnaciudad.com (hereinafter, "the Site"), you expressly agree to be bound by these Terms and Conditions. If you do not agree with any provision described herein, we ask that you refrain from using the Site and its services.

Stefna Ciudad Consultoría Financiera S.A. de C.V. may update these terms at any time. Continued use of the Site after the publication of changes constitutes your acceptance of the new conditions.

2. Nature of Services

Stefna Ciudad offers financial guidance services, support for accessing government assistance programs, financial education workshops, and procedure management. The information provided through the Site is general in nature and intended for informational and guidance purposes.

The information published does not replace individualized professional financial, legal, or tax advice. For high-impact financial decisions, we recommend supplementing our guidance with additional specialized advice. Stefna Ciudad does not act as a financial institution, credit intermediary, or resource collector.

3. Use of the Contact Form

By submitting information through our forms, you declare that the data provided is truthful, complete, and up to date. Submission of inaccurate or fraudulent data may result in the cancellation of your service request without liability to Stefna Ciudad.

Submitting a form constitutes your consent for our team to contact you through the provided communication channels for the sole purpose of addressing your request.

4. Intellectual Property

All content on the Site, including but not limited to text, graphic design, logos, images, icons, data compilations, and source code, is the property of Stefna Ciudad or its content providers and is protected by the Federal Copyright Law, the Industrial Property Law, and applicable international treaties.

Reproduction, distribution, modification, public display, or commercial use of any Site content without prior written authorization from Stefna Ciudad is prohibited. Unauthorized use will be pursued in accordance with applicable law.

5. Limitation of Liability

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied. Stefna Ciudad does not guarantee permanent availability or the absence of technical errors on the Site.

To the maximum extent permitted by Mexican law, Stefna Ciudad shall not be liable for direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site, including data loss, lost profits, or business interruption.

6. User Conduct

The user agrees to use the Site exclusively for lawful purposes and in accordance with these Terms. The following is expressly prohibited: using the Site for illegal purposes, attempting to access restricted areas of the system or servers, transmitting malicious or harmful content, and impersonating third parties.

Stefna Ciudad reserves the right to restrict or cancel access for any user who violates these terms, without prior notice or liability.

7. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Mexican States, including the Commercial Code, the Federal Consumer Protection Law, and applicable legislation on electronic commerce and data protection.

For the resolution of any dispute arising from these Terms, the parties expressly submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.

8. Contact

For any inquiries regarding these Terms and Conditions, you may reach us at: email legal@stefnaciudad.com, phone +52 55 4170 8832, or visit us at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, Mexico.